Privacy Policy Last updated: 3 September 2026 Home & Garden Services respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect through our website, how we use it and your rights under UK data-protection law. 1. Who we are Home & Garden Services provides gardening, gutter cleaning and exterior property-maintenance services in Milton Keynes and the surrounding areas. Website: www.homegardeningservices.co.uk Telephone: 07585 450039 Email: roy@homegardeningservices.co.uk For data-protection purposes, Home & Garden Services is responsible for the personal information described in this policy. 2. Information we collect When you contact us through our website, by telephone or by email, we may collect: Your name Your email address Your telephone number Your address or the location where work is required Details of the services you are interested in Information contained in your enquiry Photographs you choose to send us Records of quotations, appointments and completed work Our website provider may also automatically record limited technical information, such as your IP address, browser type and the date and time you visited the website. This information may be needed for security and the reliable operation of the website. Please do not include sensitive personal information in the contact form unless it is necessary. 3. How we use your information We may use your personal information to: Respond to your enquiry Arrange a visit or appointment Prepare and provide a quotation Supply the services you have requested Contact you about scheduled or completed work Maintain customer and accounting records Deal with questions, complaints or disputes Protect our website and business against fraud or misuse Meet our legal and tax obligations We will not use your details to send unrelated marketing messages unless you have agreed to receive them. 4. Our lawful reasons for using your information Under UK data-protection law, we must have a lawful reason for using personal information. We generally rely on: Contract: when we need your information to provide a quotation, arrange work or deliver a service you have requested. Legitimate interests: when it is reasonably necessary to respond to enquiries, manage our customer relationships, operate our business or protect our website. Legal obligation: when records must be retained to comply with tax, accounting or other legal requirements. Consent: where we specifically ask for your permission. You may withdraw your consent at any time. 5. Sharing your information We do not sell or rent your personal information. We may share information with trusted service providers where necessary, including: Our website-hosting provider Our email and communication providers Accountants or professional advisers Payment providers, if applicable Subcontractors involved in delivering an agreed service Government authorities or law-enforcement bodies when legally required These organisations may only use the information for the relevant purpose and must handle it appropriately. 6. International transfers Some website, email or technology providers may process information outside the United Kingdom. Where this happens, we will expect the provider to use appropriate legal safeguards to protect your information, such as an approved UK data-transfer agreement or another lawful transfer mechanism. 7. How long we keep your information We keep personal information only for as long as reasonably necessary. As a general guide: Unsuccessful enquiries and quotations may be retained for up to 24 months. Customer and job records may be retained for up to six years after the work is completed. Invoices and financial records will be kept for the period required by tax and accounting law. Information connected to a complaint or legal matter may be retained until the matter and any relevant time limits have ended. Information will then be securely deleted or destroyed when it is no longer required. 8. Cookies Our website may use cookies that are strictly necessary for it to operate correctly and securely. If non-essential cookies or analytics services are added in the future, visitors will be provided with appropriate information and, where required, asked for consent before those cookies are used. You can also control or delete cookies using your browser settings. 9. Keeping your information secure We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no website or method of electronic communication can be guaranteed to be completely secure. 10. Your data-protection rights Depending on the circumstances, you may have the right to: Ask for a copy of the personal information we hold about you Ask us to correct inaccurate or incomplete information Ask us to delete your information Ask us to restrict how your information is used Object to certain uses of your information Receive certain information in a portable format Withdraw consent where we rely on consent These rights are subject to legal limitations and may not apply in every situation. To exercise your rights, contact us using the details below. We may need to confirm your identity before responding. 11. Children's information Our website and services are not intended for children, and we do not knowingly collect personal information directly from children. 12. Complaints Please contact us first if you have a concern about how we use your personal information: Email: roy@homegardeningservices.co.uk Telephone: 07585 450039 You also have the right to complain to the Information Commissioner's Office: Website: www.ico.org.uk Telephone: 0303 123 1113 13. Changes to this policy We may update this privacy policy when our services, website or legal responsibilities change. The latest version will be published on this page with its updated date.